Automotive Guest Service Associate
1 week ago
Company Overview:
Tire Warehouse is a prominent name in the automotive service sector, specializing in tire sales and vehicle maintenance. Our commitment to excellence is reflected in our dedicated workforce, who prioritize customer satisfaction by providing honest recommendations and ensuring high-quality service on every vehicle.
Position Summary:
The Automotive Guest Service Associate role is available in both full-time and part-time capacities, with hourly compensation based on experience and qualifications. This position serves as a pivotal point of contact for customers, acting as the manager on duty in the absence of the Store Manager or during peak times. The primary focus is to deliver an exceptional customer experience while supporting the sales of tire and automotive repair services.
Compensation: $17 per hour, commensurate with experience and certifications.
Key Responsibilities:
- Complete the training program to effectively implement the Tire Warehouse sales process.
- Serve as the first point of contact for customers, both in-store and over the phone, ensuring engagement, appointment scheduling, and clear communication of services.
- Assist management in various guest service tasks, including work order completion and maintaining store organization.
- Handle basic opening and closing duties as a secondary key holder.
- Adhere to all financial transaction policies and collaborate with management to address customer service issues and opportunities.
- Communicate product and service offerings clearly to customers.
- Comply with company policies, safety standards, and governmental regulations.
- Maintain a clean and organized customer waiting area.
- Perform additional duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Valid driver's license with a satisfactory driving record.
- Excellent verbal communication skills, with the ability to accurately document sales orders and explain services.
- Strong problem-solving abilities.
- Availability to work flexible hours, including days, evenings, weekends, and holidays.
Work Environment:
This position operates in an automotive service environment, which may involve exposure to moderate noise levels, varying weather conditions, and other typical shop conditions.
Benefits:
- Paid vacation and holidays for full-time employees.
- Reimbursement for relevant certifications.
- 401k eligibility from the start of employment.
- Employee discounts and access to health benefits for full-time employees.
- Opportunities for career advancement and professional development.
Growth Potential:
Tire Warehouse is dedicated to fostering career growth through comprehensive training, leadership development, and educational opportunities, enabling employees to progress in their careers.
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