Client Service Representative II
4 weeks ago
About the Role:
This is a customer-facing position that requires advanced proficiency in site operations and procedures. The ideal candidate will have the ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact:
The successful candidate will be responsible for:
- Promptly informing supervisors of potential problems or customer concerns.
- Reviewing and responding to management and client requests in a timely manner.
- Providing excellent customer service and ensuring a positive experience for clients.
- Contributing to the creation of site procedure guides to ensure all account processes are properly recorded.
- Overseeing workflow and job balance between staff to ensure tasks are completed within account SLA requirements.
- Communicating and training team members on changes to workflow or procedure.
- Managing daily and monthly records on service activity.
- Effectively communicating with clients and staff.
- Where appropriate, serving as the main point of contact to the client for daily activity and participating in client meetings on account activity.
- Performing various tasks related to mail and courier services, including receiving, sorting, delivery, pick up, and processing of courier items, interoffice mail, newspapers, magazines, and United States Postal Services mail.
Responsibilities:
- Attending cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Key Responsibilities:
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail.
- Receives, logs, delivers, and tracks messenger items.
- Responds to customer requests.
- Performs routine upkeep of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
About You:
The ideal candidate will have:
- A high school diploma, GED, or equivalent experience, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills and technical knowledge.
- The ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- The ability to work with minimal supervision.
- The ability to work overtime as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- The ability to lift up to 50lbs.
- The ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
-
Client Service Representative II
3 days ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleAs a Client Service Representative II, you will be responsible for providing exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key ResponsibilitiesProvide customer service to clients via phone, email, and...
-
Client Service Representative II
4 weeks ago
New York County, New York, United States Canon Solutions America, Inc. Full timeAbout the Role:We are seeking a highly skilled and experienced Client Service Representative II to join our team at Canon Solutions America, Inc. This role is responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Main Responsibilities:Provide timely and effective communication to clients...
-
Client Service Representative II
1 week ago
New York, New York, United States Canon USA & Affiliates Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Representative II to join our team at Canon Solutions America, Inc. This role will be responsible for providing exceptional customer service and support to our clients in the NY metropolitan area.Main Responsibilities:Promptly Inform Supervisors of Potential Problems or Customer...
-
Client Service Representative II
1 week ago
New York, New York, United States Canon U.S.A., Inc. Full timeMain Responsibilities:We are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and accurate reproduction of all print requests.Review electronic files for...
-
Client Service Representative II
7 days ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main ResponsibilitiesPromptly inform...
-
Client Service Representative II
7 days ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main Responsibilities:Promptly inform...
-
Customer Service Representative II
1 week ago
New York, New York, United States TEKsystems Full timeJob Title: Customer Service Representative IIWe are seeking a highly skilled Customer Service Representative II to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and promoting the use of our data processing services.Key...
-
Client Services Representative II
1 month ago
Melville, New York, United States Canon USA & Affiliates Full timeAbout the RoleThis position requires advanced expertise in operational procedures and the ability to delegate tasks effectively among team members.Your ImpactMain Responsibilities:Quickly notifies supervisors of any potential issues or client concerns.Reviews and addresses management and client inquiries through various communication channels.Maintains a...
-
Client Services Representative II
1 month ago
Melville, New York, United States Canon USA & Affiliates Full timeAbout the RoleDemonstrates advanced expertise in operational procedures and site management, with the capability to delegate tasks effectively among team members and oversee shared responsibilities.Your ImpactMain Responsibilities:Quickly alerts management of potential issues or client concerns.Timely reviews and addresses requests from management and...
-
Client Service Representative
3 months ago
New York, United States Societe Generale SA Full time**Welcome to the Societe Generale Careers website.** Client Service Representative Permanent contract| New York| Retail & online banking **Client Service Representative** New York, United States Permanent contract Retail & online banking ** Responsibilities** **The main activities of the Client Service Representatives (CSR) are listed below:** * Level 1...
-
Client Service Representative
4 months ago
New York, United States Entertainment Benefits Group Full time**Details for Position: NY- CS R** **Client Service Representative** **Location: New York** **Details for Position: NY- CS R** **Client Service Representative** **Location: New York** Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions...
-
Client Service Representative
3 weeks ago
New York, New York, United States World Insurance As Full time**Job Summary**World Insurance As is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will play a vital role in delivering exceptional customer service to our clients.**Key Responsibilities*** Assist insurance producers in servicing client needs and providing timely solutions to complex...
-
Client Service Representative
3 weeks ago
New York, New York, United States World Insurance As Full time**Job Summary****About World Insurance As**We are seeking a highly skilled and experienced Client Service Representative to join our team at World Insurance As. As a Client Service Representative, you will play a vital role in delivering exceptional customer service to our clients and driving business growth.**Key Responsibilities*** Assist insurance...
-
Client Service Representative
3 weeks ago
New York, New York, United States Whvetclinic Full time**Job Summary**Whvetclinic is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will be the primary point of contact for clients, providing exceptional customer service and support.**Key Responsibilities**• Provide timely and effective responses to client inquiries via phone, email, and...
-
Client Services Representative
2 days ago
New York, United States Cetera Financial Group Full timeJob Description This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client...
-
Client Service Representative
3 months ago
New York, United States Primestone Partners LLC Full time**Client Service Representative** **Job Overview** The Client Service Representative will provide world-class service through expert communication whether it is with our guests, vendors, partners, or employees. The Client Service Representative is responsible for delivering a professional approach with a personal flare. The Client Service Representative will...
-
Client Service Representative
1 week ago
New York, New York, United States The Bachrach Group Full timeJob Title: Client Service RepresentativeWe are seeking a highly skilled and customer-focused Client Service Representative to join our team at The Bachrach Group LTD. This is an exciting opportunity to work with a leading staffing and executive search firm, providing exceptional service to our clients and candidates.Key Responsibilities:Provide high-quality...
-
Client Svc II Representative
4 days ago
New York, United States Canon Solutions America Full timeClient Svc II Representative US-NY-New York Job ID: 32364 Type: Full-Time # of Openings: 1 Category: Field Service NY - New York - Park Ave-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs...
-
Office Service Representative II
23 hours ago
New York, New York, United States Canon USA & Affiliates Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative II to join our team. As a key member of our mailroom and administrative team, you will be responsible for ensuring the smooth operation of our mail and package handling processes, as well as providing exceptional customer service to our clients.Key...
-
Client Services Representative
3 weeks ago
New York, United States HR Prospect LLC Full timeAs a Client Service Representative you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority. Key Responsibilities Manage the servicing of the existing clients including handling customer servicing inquiries and dealing with escalated payment issues Ensuring the timely...
