Clinical Support Representative
4 weeks ago
As a Clinical Support Representative at Dartmouth Health, you will play a vital role in ensuring the smooth operation of our medical office. This position requires a high level of professionalism, excellent communication skills, and the ability to work independently with minimal supervision.
Key Responsibilities
Troubleshoot patient registration issues and resolve errors in the registration process
Work with patients and organization staff to resolve inbound and outbound referrals
Demonstrate a working knowledge of patient registration, cash management, and scheduling with a high level of accuracy
Utilize referral management to initiate and acquire inbound and outbound referrals
Support clinical requests by initiating orders and prior-authorizations
Assist with communication between patients, clinicians, outside providers, and facilities
Requirements
High School Diploma and/or a minimum of two years customer service experience in a medical office setting preferred
Excellent interpersonal skills and ability to work with minimal supervision
Experience with computer applications and ability to learn new software
Ability to remain calm and controlled when dealing with difficult customer situations
What We Offer
Competitive salary and benefits package
Opportunity to work in a dynamic and growing healthcare organization
Collaborative and supportive work environment
Equal Opportunity Employer
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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