Clinical Support Representative

4 weeks ago


Lebanon, Pennsylvania, United States Dartmouth Health Full time
Job Summary

As a Clinical Support Representative at Dartmouth Health, you will play a vital role in ensuring the smooth operation of our medical office. This position requires a high level of professionalism, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities

Troubleshoot patient registration issues and resolve errors in the registration process

Work with patients and organization staff to resolve inbound and outbound referrals

Demonstrate a working knowledge of patient registration, cash management, and scheduling with a high level of accuracy

Utilize referral management to initiate and acquire inbound and outbound referrals

Support clinical requests by initiating orders and prior-authorizations

Assist with communication between patients, clinicians, outside providers, and facilities

Requirements

High School Diploma and/or a minimum of two years customer service experience in a medical office setting preferred

Excellent interpersonal skills and ability to work with minimal supervision

Experience with computer applications and ability to learn new software

Ability to remain calm and controlled when dealing with difficult customer situations

What We Offer

Competitive salary and benefits package

Opportunity to work in a dynamic and growing healthcare organization

Collaborative and supportive work environment

Equal Opportunity Employer

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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