Service Coordinator

2 weeks ago


Danville, Virginia, United States Piedmont Service Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Piedmont Service Group. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, coordinating with technicians, customers, and other stakeholders to deliver exceptional service and support.

Key Responsibilities
  • Coordinate daily schedules for service technicians to ensure timely completion of maintenance and repair work
  • Manage and maintain accurate records of customer information, service requests, and technician assignments
  • Communicate effectively with customers, technicians, and other stakeholders to resolve issues and address concerns
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Collaborate with the service team to identify and implement process improvements, ensuring efficient and effective service delivery
  • Perform other duties as assigned to support the service team and ensure the success of the service department
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in a customer service or operations role, preferably in the HVAC industry
  • Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook
  • Ability to work in a fast-paced environment, with a strong attention to detail and a commitment to delivering exceptional service
Benefits
  • Competitive salary and benefits package, including medical, vision, and dental insurance
  • 401(k) plan with company match and profit-sharing
  • Opportunities for professional growth and development, including training and education assistance
  • Flexible scheduling and work-life balance
  • Recognition and rewards for outstanding performance and contributions to the team


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