Elevator Operations Manager
4 days ago
A leading elevator service company, Collins Elevator Service Inc, is seeking an experienced professional to fill a full-time position for Elevator Operations Manager. The estimated annual salary for this role is $85,000 - $110,000, depending on experience.
Job Description:
The successful candidate will oversee and manage the entire Service Department, which includes all maintenance and repair services. Key responsibilities include:
• Setting clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.
• Supervising, managing, overseeing, and optimizing the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.
• Analyzing job completion to determine shortfalls and developing action plans to improve performance.
• Dispatching – Scheduling maintenance visits and service requests, testing coordination, callback management, managing maintenance completion.
• Field efficiency – Communicating, managing, directing field technicians.
• Seeking bid solicitations.
• Performing site surveys – performing layouts, field measurements, preparing maintenance agreements, proposals, and bids, pricing, contracts, open order repair.
• Labor and material costs management – ordering parts.
• Customer communication and satisfaction.
• Enforcing company guidelines and rules.
• Maintaining a sterling representation of the company at all times.
Qualification:
• Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.
• Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.
• Very comfortable in a technical environment utilizing Microsoft-based computer software – Word, Excel, PowerPoint, and Outlook.
• Proven success in leading others is crucial.
• Excellent communication skills.
• Highly team-oriented.
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.
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