Frontline Service Representative

5 days ago


Hicksville, New York, United States The BLS Company Full time
About the Role
The BLS Company is seeking a Frontline Service Representative to provide top-notch customer support to our global client base. In this role, you will be responsible for responding to client inquiries, resolving issues, and providing product information in a timely and efficient manner.

Key Responsibilities:
  • Answering customer inquiries via phone, email, and chat.
  • Managing customer complaints and concerns.
  • Escalating complex issues to management when necessary.
  • Providing product and service information to clients.
  • Updating customer records and account information.
  • Collaborating with other teams for customer satisfaction.
  • Identifying areas for customer experience improvement and suggesting solutions.
  • Supporting other tasks as needed.

Requirements:
  • High school diploma or equivalent.
  • 1+ years of customer service or a related field experience.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
  • Attention to detail and accuracy.
  • Flexibility to work various shifts, including evenings and weekends.
  • Microsoft Office proficiency and other computer applications.
  • Knowledge of the limousine or transportation industry is a plus.

We offer a competitive salary, comprehensive benefits, and opportunities for career advancement. Estimated salary: $48,000 - $65,000 per year.

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