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Customer Service Representative

2 months ago

Easton, Pennsylvania, United States Mr Handyman Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing schedules, and ensuring seamless communication with our service technicians.

Key Responsibilities
  • Answer phone calls and schedule appointments with customers
  • Check email and voice mail for messages and respond promptly
  • Review daily/weekly schedules and communicate with service technicians
  • Make appointment confirmation calls and follow-up calls to ensure customer satisfaction
  • Perform data entry with 45 wpm typing skills and maintain accurate records
Requirements
  • High school diploma or equivalent required; degree in business or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office, including Word and Excel
  • Experience in the construction industry a plus
What We Offer

We offer a competitive hourly rate of $12-$15 per hour, depending on experience. As a valued member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Mr. Handyman is a leading provider of home maintenance and repair services, with a strong reputation for quality work and customer satisfaction. We are committed to building long-term relationships with our customers and employees, and we are seeking a dedicated and customer-focused individual to join our team.