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Patient Services Representative III
2 months ago
Savista is seeking a highly skilled and experienced Patient Services Representative III - Team Lead to join our team. As a key member of our Patient Access Services team, you will play a critical role in ensuring that our clients receive exceptional patient care and service.
Key Responsibilities- Team Leadership: Provide guidance and support to the Patient Registration Team, ensuring that department standards and procedures are followed.
- Customer Service: Serve as a point of contact for internal and external customers, providing a superior patient experience and ensuring high satisfaction survey scores.
- Revenue Cycle Management: Develop and maintain a solid understanding of the revenue cycle and how patient registration affects the billing process.
- Training and Development: Assist with the training and orientation of new staff, ensuring that they are fully trained and operating independently within the 90-day training period.
- Problem-Solving: Resolve insurance verification issues using verification tools and prioritize overview of work queue management, patient registration corrections, and insurance verification corrections.
- Communication: Maintain ongoing communication with leadership, reviewing processes and problem-solving to meet departmental needs.
- Education: High school diploma or GED.
- Experience: Two years of experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.
- Skills: Demonstrated ability to effectively verbally communicate with customers, simplify complex information, and navigate Internet Explorer and Microsoft Office.
- Preferred Skills: Experience working within the registration process in a hospital or physician office setting, including demonstrated success in obtaining patient demographic and financial information, handling insurance verification, and obtaining authorizations.
Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other federal, state, or local protected class.
