Patient Service Representative

4 weeks ago

Pasco, Washington, United States Tri-Cities Communtiy Health Full time
About Us

Tri-Cities Community Health is a Federally Qualified Health Center dedicated to providing quality, accessible healthcare to underserved populations. Our mission is to make a lasting impact on the lives of others while keeping pace with our rapidly growing community.

Job Summary

We are seeking a Patient Service Specialist to join our Care Teams across all our care sites. The ideal candidate will provide exceptional customer service to patients, customers, clients, coworkers, and staff, while working closely with providers and care teams to ensure patient care is thoroughly achieved.

Key Responsibilities
  • Complete patient registrations in a professional, accurate, and customer-oriented manner
  • Obtain information from patients' health insurance or managed care identification card
  • Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds
  • Answer incoming calls appropriately and respond to calls from patients, physicians, and peers
  • Schedule appointments for patients on the scheduling system and work with the manager to meet scheduling goals
  • Process requests for medical records and verify identification and authorization
  • Maintain strict confidentiality of all patient information and documentation
  • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees
Requirements
  • Minimum high school diploma or GED
  • Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting required
  • Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
  • Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
  • Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
Benefits and Well-being
  • A flexible schedule for creating a healthy work-life balance
  • Competitive pay for highly qualified individuals
  • Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
  • Conveniently located within a 3-4 hour drive to major metropolitan areas

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