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Front Desk Associate

1 month ago

New York, New York, United States Four Seasons Hotels and Resorts Full time
About Four Seasons
Four Seasons Hotels and Resorts is a leading luxury hospitality company, renowned for its exceptional service and commitment to excellence. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a passion for delivering genuine warmth and care.

We believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with the same level of respect and kindness we wish to receive ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to craft memories that will last a lifetime. This comes from our conviction that life is richer when we truly connect with the people and world around us.

Located in the heart of Lower Manhattan, Four Seasons Hotel New York Downtown is an architectural icon that embodies the city's diversity, inspiration, and vibrancy. Steps away from authentic neighborhoods, our hotel offers a unique blend of art and architecture, where urban chic meets sophistication. Come and experience it for yourself, whether you choose to rejuvenate in our globally-inspired Spa with a heated indoor pool or dine at CUT by celebrity chef Wolfgang Puck.

Job Description
We are seeking a highly skilled and courteous Door/Bell Attendant to join our Front Desk team. As a key ambassador of our hotel, this role requires exceptional knowledge and service skills to deliver unforgettable guest experiences. The ideal candidate will have a strong attention to detail, excellent communication skills, and a warm, welcoming demeanor.

The successful candidate will be responsible for creating a seamless arrival and departure experience for our guests, including:
  • Greeting guests upon arrival, providing personalized assistance, and ensuring a smooth transition to their room.
  • Delivering exceptional customer service, addressing any concerns or requests promptly and professionally.
  • Maintaining the highest standards of cleanliness and organization throughout the Front Desk area.

Requirements and Qualifications
To succeed in this role, you will need:
  • A high school diploma or equivalent required; 1-2 years of relevant experience preferred.
  • Excellent communication and interpersonal skills, with a warm and professional demeanor.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
  • Physical mobility, with the ability to lift up to 150 pounds and stand for long periods.

Benefits and Opportunities
As a valued member of our team, you can expect:
  • A competitive hourly rate of $17-$23 per hour, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • The opportunity to work with a global leader in luxury hospitality, with opportunities for career growth and development.
  • A dynamic and supportive work environment, with ongoing training and recognition programs.