Help Desk Technical Support Specialist

3 weeks ago


Oak Brook, Illinois, United States Fulton May Solutions Full time
About the Role

As a skilled IT professional, you will provide top-notch technical support to our clients, ensuring their IT needs are met efficiently. This full-time position offers a competitive salary of $65,000 - $80,000 per year, plus benefits and opportunities for career growth.

We are seeking a motivated and customer-focused individual who can effectively troubleshoot desktops, networks, and other IT issues. Your excellent communication skills and ability to work independently will enable you to excel in this role.

Key Responsibilities
  • Provide remote technical support to clients via phone and email
  • Troubleshoot desktops, laptops, and mobile devices
  • Install and configure software and operating systems
  • Remediate virus and malware issues
  • Collaborate with senior engineers to resolve complex problems

To succeed in this position, you should have relevant experience in the IT industry, preferably with Managed Services experience. Microsoft Technologies, Active Directory, Cloud or Office 365 environments, and PSA or RMM Solutions are highly valued skills.



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