Technical Support Engineer

3 weeks ago


Oak Brook, Illinois, United States Fulton May Solutions Full time

**Job Title:** Technical Support Engineer

**Estimated Salary:** $65,000 - $90,000 per year (based on location and experience)

Fulton May Solutions is seeking a skilled Technical Support Engineer to join our IT team. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients and internal teams.

**Responsibilities:

  • Provide remote technical support to clients and internal teams
  • Troubleshoot desktops, networks, and software issues
  • Install operating systems, software, and updates
  • Remove viruses and install antivirus/EDR software
  • Communicate with engineers to resolve complex issues
  • Collaborate with the Senior Engineer team to troubleshoot and resolve technical issues

**Requirements:

  • Relevant experience in the IT industry
  • Managed Services experience is a plus
  • Microsoft Technologies (Windows 10, Server 2012, 2016, 2019) expertise
  • Experience with Active Directory
  • Cloud or Microsoft Office 365 and Google environment experience is a plus
  • PSA or RMM Solution experience
  • Excellent time management skills and punctuality
  • Exceptional oral and written communication skills
  • Entrepreneurial spirit and analytical problem-solving skills

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