IT Service Desk Professional

4 days ago


Oak Brook, Illinois, United States Fulton May Solutions Full time

**Job Summary:** We are looking for an experienced Help Desk Technician Lead to join our team at Fulton May Solutions. The ideal candidate will have a strong background in technical support and leadership skills.

**Key Responsibilities:

  • Lead a team of technical support engineers to provide exceptional customer service
  • Troubleshoot complex technical issues and resolve them efficiently
  • Develop and implement technical support processes to improve efficiency and quality
  • Mentor and train junior technicians to enhance their skills and knowledge
  • Collaborate with senior engineers to resolve technical issues and improve overall team performance

**Requirements:

  • 5+ years of experience in technical support and leadership roles
  • Strong technical skills in Microsoft Technologies, Active Directory, and cloud environments
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of PSA or RMM Solutions

**Benefits:

  • Competitive salary range: $80,000 - $110,000 per year
  • Health insurance plans with employer participation
  • Dental plans
  • 401(k) plan with employer match participation
  • Short and long-term disability coverage paid 100% by employer
  • Life insurance coverage paid 100% by employer
  • Work from home 2 days a week
  • 15 days of PTO for new employees from the start
  • Company team lunches and more


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