IT Service Desk Professional
4 days ago
**Job Summary:** We are looking for an experienced Help Desk Technician Lead to join our team at Fulton May Solutions. The ideal candidate will have a strong background in technical support and leadership skills.
**Key Responsibilities:
- Lead a team of technical support engineers to provide exceptional customer service
- Troubleshoot complex technical issues and resolve them efficiently
- Develop and implement technical support processes to improve efficiency and quality
- Mentor and train junior technicians to enhance their skills and knowledge
- Collaborate with senior engineers to resolve technical issues and improve overall team performance
**Requirements:
- 5+ years of experience in technical support and leadership roles
- Strong technical skills in Microsoft Technologies, Active Directory, and cloud environments
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of PSA or RMM Solutions
**Benefits:
- Competitive salary range: $80,000 - $110,000 per year
- Health insurance plans with employer participation
- Dental plans
- 401(k) plan with employer match participation
- Short and long-term disability coverage paid 100% by employer
- Life insurance coverage paid 100% by employer
- Work from home 2 days a week
- 15 days of PTO for new employees from the start
- Company team lunches and more
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