Technical Help Desk Engineer

3 days ago


Oak Brook, Illinois, United States Fulton May Solutions Full time

We are looking for a Technical Help Desk Engineer to join our team at Fulton May Solutions. As a Technical Help Desk Engineer, you will be responsible for providing technical support to our clients and ensuring their IT systems run smoothly.

Job Details

This is a full-time, salaried position that offers a competitive salary of $70,000 - $90,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, dental plans, 401K with employer match, short and long-term disability coverage, and life insurance.

You will work closely with our Senior Engineer team to troubleshoot complex technical issues and ensure timely resolution. Your primary responsibility will be to address support calls, handle IT issues, and provide remote support to our clients.

Key Responsibilities
  • Address support calls and provide clients with remote support
  • Troubleshoot desktops and networks
  • Install operating systems, software, and updates
  • Remove viruses and install antivirus/EDR software
  • Communicate issues with appropriate engineers
  • Work alongside Senior Engineer team to troubleshoot
Requirements
  • Relevant experience required in the IT industry
  • Managed Services experience a BIG PLUS
  • Microsoft Technologies (Windows 10, Server 2012, 2016, 2019)
  • Experience with Active Directory
  • Experience with Cloud or Microsoft Office 365 and Google environments is a plus
  • Experience with PSA or RMM Solution
  • Self-motivated with excellent time management skills and punctuality.
  • Exceptional oral and written communication skills
  • Entrepreneurial spirit and ability to multi-task with solid analytical and problem-solving skills
  • Patience with people and the ability to help train end users
What We Offer
  • Competitive salary range: $70,000 - $90,000 per year
  • Comprehensive benefits package, including health insurance, dental plans, 401K with employer match, short and long-term disability coverage, and life insurance
  • Onsite training and ongoing career development
  • Significant advancement opportunities for outstanding performers
  • Great Perks, such as company team lunches

Fulton May Solutions is a dynamic and growing company that values its employees and provides a great work-life balance. Our team members work from home 2 days a week, and we offer a flexible and fun work environment.



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