Customer Experience Associate III

5 days ago


East Hartford, Connecticut, United States Conduent Business Services Full time

About Conduent Business Services

We are a leading provider of business process services, delivering mission-critical solutions to Fortune 100 companies and governments. Our dedicated associates help our clients achieve exceptional outcomes, and we offer a culture where individuality is valued and recognized.

Job Description

We are seeking a Customer Experience Associate III to join our team. As a key member of our business support team, you will perform business support or technical work, using data organizing and coordination skills. You will perform tasks based on established procedures and maintain appropriate licenses, training, and certifications.

Responsibilities

• Assess calls to provide service immediately, be transferred, or require follow-up for client resolution.

• Identify customer needs by referring to case notes and examining each as a specific case.

• Perform routine call center activities concerning business products and services.

• Use standard scripts and established guidelines while under supervision, to meet SLAs.

• Provide customers with information that is specialized.

• Communicate in a warm and empathetic manner.

• Gather all necessary information to update the database.

• Escalate issues to senior levels, based on complaints or concerns.

• Explain company policies to customers.

• Responsible for the end-to-end resolution of customer issues.

Requirements

• Expands skills within an analytical or operational process.

• Maintains appropriate licenses, training, and certifications.

• Applies experience and skills to complete assigned work.

• Works within established procedures and practices.

• Establishes the appropriate approach for new assignments.

• Works with a limited degree of supervision.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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