Operations Director
4 days ago
About the Role: We are seeking an experienced Operations Director to oversee our center in Hawthorne, NY. The successful candidate will be responsible for implementing best practices and processes across the organization. Key duties include scheduling, training, formulating strategy, improving performance metrics, maintaining center organization, and ensuring compliance.
Key Responsibilities:
- Create, maintain, and problem-solve all client and behavior therapist schedules.
- Coordinate shift coverage and schedule changes daily.
- Coordinate behavior therapist hiring, onboarding, and training for the center.
- Onboard new clients through start date and progress reports.
- Update and maintain materials and inventory to meet facility and client needs while adhering to budget.
- Prepare weekly operational reports for Center Director.
- Maintain organizational processes' legal compliance.
- Cultivate customer relationships with employees, families, and clients.
- Maintain real-time updates and CRM software, scheduling software, and other systems.
Requirements:
- Bachelor's degree (preferably in Business or related field).
- 3+ years of experience in management, operations, and leadership.
- Understanding of general finance and budgeting.
- Excellent communication and organizational skills.
- Proficient with Microsoft Office Suite.
Salary: $60,000 - $70,000 per year, plus potential performance bonuses.
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