Assistant Director of Human Resources

4 days ago

Orlando, Florida, United States Four Seasons Hotels Limited Full time
About Four Seasons

Four Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are passionate about creating memorable moments for our guests, residents, and partners. We believe in fostering a culture of excellence, where every employee feels valued, empowered, and supported to deliver their best.

About the Role

The Assistant Director of People & Culture plays a critical role in supporting the Director of People & Culture in driving the strategic direction of the People & Culture Division. This includes benefits administration, employee relations, talent management and retention, training, workers' compensation, and legal matters related to hotel employees. The ideal candidate will be a strategic thinker with strong business acumen, excellent communication and interpersonal skills, and the ability to evidence professionalism and adaptability.

Key Responsibilities
  • Act as an objective third party in employee counseling, problem-solving, or conflict resolution, and communicate any circumstances that may raise legal issues or liabilities for the hotel.
  • Identify, analyze, and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover.
  • Assist with managing the financial aspects of the HR budget, including benefits, labor & salary reports, and plan cost-effective events within the HR budget guidelines.
  • Conduct regular audits of insurance records, immigration, and labor records, paid time off allowances.
  • Maintain employment files and other records personally and through delegation in the HRIS.
  • Work harmoniously and professionally with colleagues and supervisors while maintaining the confidentiality of the People & Culture Department.
  • Administer and train employees on behalf of People & Culture, including Embark (on-boarding orientation), benefits, core, and culture standards.
  • Assist in the organization and execution of all employee experience programs, including holiday parties, career fairs, general meetings, etc.
  • Respond to and attend any related hearings for all employee relations hearings.
  • Ensure that the cafeteria, employee entrance, and lockers rooms are clean and orderly.
  • Attend operational meetings where required.
Preferred Qualifications and Skills
  • Previous experience as a Human Resources Manager or above, preferably with a luxury brand resort.
  • Strong proficiency with Microsoft Office.
  • Strong working knowledge of the Workday HRIS.
  • Understanding of payroll applications, audits, and processes in ADP.
  • Excellent emotional intelligence and interpersonal skills.
Why Work for Four Seasons Resort Orlando
  • Competitive Salary & Wages.
  • Competitive Benefits.
  • PTO and Holiday Pay.
  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary Employee Meals.
  • Employee Recognition Programs.

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