University Branch Operations Coordinator

3 weeks ago

Fairbanks, Alaska, United States WELLS FARGO BANK Full time
Job Summary

We are seeking a highly skilled and motivated Branch Operations Coordinator to join our team at Wells Fargo Bank. As a key member of our National Branch Network, you will play a critical role in supporting customer experience and ensuring the smooth operation of our banking services.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Operational Activities: Complete operational activities while minimizing risks under established policies, ensuring compliance with regulatory requirements.
  • Transaction Processing: Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
  • Branch Support: Support the Branch manager in operational tasks and scheduling, ensuring seamless day-to-day operations.
  • Issue Resolution: Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Customer Support: Support customers and employees in resolving or escalating concerns or complaints.
  • Guidance and Judgment: Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Service Excellence: Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Financial Needs: Identify information and services to meet customers' financial needs.
  • Team Motivation: Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications
  • Strong Customer Service Skills: Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Financial Knowledge: Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Professionalism: Ability to interact with integrity and professionalism with customers and employees.
  • Fraud Prevention: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash Handling: Cash handling experience.
  • Organizational Skills: Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Judgment and Decision-Making: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Military Experience: Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Compliance Knowledge: Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Team Motivation: Motivate others to achieve full potential and meet established business objectives.
Job Expectations
  • Availability: Ability to work weekends and holidays as needed or scheduled.
  • Eligibility: This position is not eligible for Visa sponsorship.

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