Patient Services Lead

4 weeks ago


Austin, Texas, United States Compass Group USA Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Lead to join our team at Compass Group USA. As a key member of our Patient Dining Program, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Coordinate patient meal service and special requests, working closely with nursing and culinary teams to determine menu alternatives for patients with food allergies and sensitivities.
  • Supervise Patient Dining Associates, providing guidance and support to ensure that patients receive high-quality service.
  • Interact with patients, responding to their needs and concerns in a timely and compassionate manner.
  • Assist dietitians with monitoring patients who require special diets or have specific calorie counts.
  • Adhere to facility confidentiality and patient rights policies, as well as regulatory agency standards.
Requirements

To be successful in this role, you will need:

  • At least 1 year of experience in food service, hospitality, and leadership.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of hospital policies and procedures, including HIPAA and JCAHO standards.
What We Offer

As a Patient Services Lead with Compass Group USA, you will enjoy a competitive salary and benefits package, including:

  • Medical, dental, and vision insurance.
  • Retirement plan and associate shopping program.
  • Health and wellness programs, including pet insurance and identity theft protection.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to providing exceptional patient care and service.


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