Patient Services Lead
1 month ago
We are seeking a highly skilled and compassionate Patient Services Lead to join our team at Compass Group USA. As a Patient Services Lead, you will play a critical role in ensuring that our patients receive exceptional care and service.
Key Responsibilities:- Coordinate patient meal service and special requests, ensuring that patients receive the care and attention they need.
- Supervise Patient Dining Associates, providing guidance and support to ensure that they are adequately trained and equipped to provide excellent service.
- Work closely with caregivers and the culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or special requests.
- Interact with nursing and evaluate patient meal selection, tray completion, tray delivery, and tray retrieval processes to ensure that patients receive the best possible care.
- Communicate effectively with patients, families, and healthcare teams to ensure that their needs are met and concerns are addressed.
- Assist dietitians with monitoring patients who require special diets or have specific calorie counts to manage.
- Adhere to facility confidentiality and patient rights policies, as well as regulatory agency standards, including federal, state, and JCAHO.
- Comply with Hazard Analysis Critical Control Point (HACCP) guidelines and federal, state, and local health and sanitation regulations.
- Ability to communicate effectively with patients, families, and healthcare teams.
- Aptitude for operating hospital admission, discharge, and transfer (ADT) systems and other computer-based systems that manage patient care records.
- Ability to lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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