Customer Service Manager
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Pearson. As a key member of our Higher Education division, you will be responsible for managing and developing a team of Customer Service Escalation Agents, ensuring exceptional customer experiences and driving business growth.
Key Responsibilities- Manage a team of Customer Service Escalation Agents, providing leadership, mentorship, and coaching to ensure high-quality customer support.
- Develop and implement processes and systems to improve customer satisfaction and reduce escalation rates.
- Collaborate with sales, managers, directors, and executives to propose and implement new initiatives and processes.
- Ensure work queues are managed efficiently, meeting department SLAs and quality standards.
- Manage high-level escalations and major customer issues, maintaining a high level of customer satisfaction.
- 5+ years of experience in customer service, with a proven track record of leadership and team management.
- Excellent interpersonal, written, and verbal communication skills.
- Strong technical background with Pearson Higher Education products and Microsoft Office Suites.
- Ability to work with all levels of management and staff, with a focus on building strong relationships and driving results.
- Detail-oriented with good follow-through on projects, and a strong ability to work independently with minimal supervision.
As a Customer Service Manager at Pearson, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our customers' experiences. We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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Customer Service Ambassador
3 weeks ago
Des Moines, Iowa, United States Service Legends Full timeService Legends is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences through timely and effective communication. Your primary duties will include: * Responding to incoming client calls and scheduling appointments with...
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Customer Service Ambassador
4 weeks ago
Des Moines, Iowa, United States Service Legends Full time**Job Summary**As a Customer Service Representative at Service Legends, you will be responsible for delivering exceptional service to our clients. This role involves taking incoming calls for service and scheduling, as well as making outbound calls to ensure timely communication with clients. You will work closely with our team to provide accurate scheduling...
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Customer Service Representative
5 days ago
Des Moines, Iowa, United States Acro Service Corp Full timeJob Title: Call Center SpecialistAt Acro Service Corp, we are seeking a highly skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.Key Responsibilities:Respond to customer inquiries and...
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Customer Service Representative
2 days ago
Des Moines, Iowa, United States Service Legends Full timeUnlock Your Potential as a Service LegendAre you ready to take your customer service skills to the next level? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!About Service LegendsAt Service Legends, we're passionate about delivering exceptional customer experiences that leave a lasting...
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Customer Service Representative
5 days ago
Des Moines, Iowa, United States Acro Service Corp Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corp.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch service to our customers.Key ResponsibilitiesRespond to customer...
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Customer Service Representative
6 days ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...
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Customer Service Manager
4 weeks ago
Des Moines, Iowa, United States Pearson Lanka Full timeJob Summary:The Customer Service Manager will be responsible for leading a team of customer service representatives in delivering exceptional customer experiences. This role will involve managing and developing a team of customer service agents, ensuring they have the necessary skills and knowledge to provide high-quality service to customers.Key...
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Customer Service Manager
1 month ago
Des Moines, Iowa, United States Pearson Lanka Full timeJob Summary:The Customer Service Manager will be responsible for leading a team of customer support agents in providing exceptional service to our customers. This role will involve managing and developing a team of customer support agents, ensuring that they have the necessary skills and knowledge to provide high-quality service to our customers.Key...
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Customer Service Manager
2 weeks ago
Des Moines, Iowa, United States Burlington Full timeCustomer Service LeadBurlington is seeking a skilled Customer Service Lead to join our team. As a key member of our service team, you will be responsible for ensuring efficient service at the front of lines, assisting management in communicating promotions and company updates, and monitoring and validating returns, exchanges, and other transactions.Key...
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Customer Service Manager
5 days ago
Des Moines, Iowa, United States Kevin Van Wyk - State Farm Agent Full timeAbout Our AgencyAt Kevin Van Wyk - State Farm, we strive to create a dynamic and supportive work environment where motivated individuals can thrive. Our team enjoys a collaborative office culture with opportunities for remote work after initial training. We offer exciting opportunities for advancement, along with monthly bonuses for individual and team...
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Customer Service Manager
2 weeks ago
West Des Moines, Iowa, United States Sammons Financial Group Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Sammons Financial Group. As a Customer Service Manager, you will be responsible for leading and developing a team of customer service representatives to provide exceptional service to our customers.Key ResponsibilitiesLead and develop a team of customer...
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Customer Service Specialist
3 weeks ago
Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full timeJob SummaryThis is a specialist role that is responsible for managing a function-specific brand or sales channel based Customer Service group.Key ResponsibilitiesManage backorders and our DBOD process with LogisticsManage Expedited carriers- quoting, booking, follow-upManage all pricing/billing related questionsCommunicate all launch information to team and...
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Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Mom's Meals, a PurFoods Company Full timeCustomer Service RepresentativeAt Mom's Meals, a PurFoods Company, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their meal orders are processed efficiently and accurately.Key...
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Customer Service Coordinator
2 days ago
Des Moines, Iowa, United States GXO Logistics, Inc. Full timeAbout the RoleGXO Logistics, Inc. is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our logistics operations, you will play a critical role in ensuring the smooth flow of goods and services to our customers.Key ResponsibilitiesCoordinate Warehouse Operations: Assist managers and supervisors...
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Customer Service Specialist
4 weeks ago
Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Fortune Brands & Security, Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage backorders and our distribution process with logistics teamsManage...
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Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full timeJob SummaryThe Customer Service Representative plays a vital role in creating a premium experience for both internal and external customers. This individual contributor position requires a strong service mentality, excellent communication skills, and the ability to meet deadlines in a fast-paced environment.Key ResponsibilitiesProcess orders and respond to...
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Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Revitalize Med Spa and Salon Full timeAbout Revitalize Med Spa and SalonWe are a leading provider of cosmetic services, dedicated to delivering exceptional results and unparalleled customer experiences. As a remote Customer Support Specialist, you will play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities• Maintain accurate records of...
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Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Mom's Meals, a PurFoods Company Full time{"h1": "Customer Service Representative", "p": "At Mom\u0027s Meals, a PurFoods Company, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients while efficiently and accurately processing their meal...
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Customer Service Ambassador
4 weeks ago
Des Moines, Iowa, United States Modern Aviation Full timeJob SummaryModern Aviation is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our private and corporate aviation clientele.Key ResponsibilitiesProvide Proactive Service: Deliver personalized service to our...
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Customer Service Ambassador
4 weeks ago
Des Moines, Iowa, United States Enterprise Holdings Full timeAbout the RoleEnterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and Greet Customers:...