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Strategic Portfolio Director

3 weeks ago


Long Beach, California, United States Hines Full time
Company Overview

Hines is a global real estate investment manager driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion in assets across various property types, including living, office, retail, mixed-use, logistics, and life science projects – all designed to enhance value, connection, and inspiration.

Job Description

The Managing Director Property Management will manage client relationships, owner and tenant, acting as a trusted advisor and strategic thought leader to grow business relationships and portfolio revenues within a respective market. Ensures alignment with Americas Management Services offerings to maximize customer satisfaction and value creation, ensuring excellence and consistency in operational delivery.

  • Tracking and elevating notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery innovation and continuous improvement.
  • Ensures profitability of local portfolio and identifies areas of risk.

Responsibilities:

  • Commitment to champion and implement Americas Management Services service delivery standards as directed by Head of Americas Management Services, Head of Americas Commercial Management Services, or the Head of U.S. West, including consistent business processes and enabling technology.
  • Focus on firm/client environmental goals, ensuring asset level execution and business process compliance for environmental goals and strategies.
  • Serve as SME for the San Francisco & Bay Area in Office, Industrial, Facilities Management & Mixed Use.
  • Negotiate Management Agreements in coordination with Hines Legal (form), Hines Fund rate sheets (fees) and/or third-party clients.
  • Maintain responsibility for the oversight of the development and execution of an Annual Business Plan and Operating Budget for each asset, to include asset profitability and fee revenue growth for the portfolio.
  • Drive customer experience by delivering distinctive, innovative solutions.
  • Demonstrate mastery of all aspects of Hines commercial business processes, resources, and areas, ensuring that all properties are properly managed and efficiently staffed.
  • Understands, communicates, and ensures compliance with company standards, policies, and procedures by which Hines properties operate, ensuring that all aspects of property operations are being performed consistently with Hines operational standards to yield the highest level of service at costs competitive with the market.
  • Identify innovative business practices to enhance service delivery, energy reduction, cost savings, and personnel development.