IT Systems Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Systems Specialist to join our team at ESCO Group. As an IT Systems Specialist, you will be responsible for the upkeep, configuration, and maintenance of our company's computer systems, software, and help desk system.
Key Responsibilities:
- Handle a wide range of user requests related to technology to limit downtime.
- Perform regular systems and security monitoring, handling backup procedures and helping set up, maintain, and disable/delete user's accounts as required.
- Develop and maintain relevant procedures and standards ensuring that hardware and systems work as expected and maintaining archives as needed.
- Provide technical support related to all IT managed systems within our organization.
- Set up new or repurpose previously used computers including the installation of software, updates, drivers, etc.
- Backup hard drives of previously used computers before repurposing or retiring. In the case of a computer being retired, the hard drive must be wiped of all confidential information.
- Create "How-To" guides for users when it is determined that we have a common issue related to user lack of understanding on processes.
- Maintain the IT hardware and software inventory database.
- Provide primary support of IT related software, including phone system, help desk, Active Directory, Office 365 products, office networking, access systems, etc.
- Support IT projects with budgeting guidance and execution.
- Utilize, support, and enhance ESCO's standards and best practices.
Requirements:
- Completion of a bachelor's degree program in information technology or related discipline from an accredited college, technical school, or university and one year or more of related work or industry experience; or a combination of equivalent education and or experience will be considered with solid evidence of success.
- Demonstrated to be highly proficient with computer technologies including but not limited to, Windows Operating Systems, and the use of Microsoft Office Word, Excel, and Outlook.
Preferred:
- Knowledge of desktop/laptop use and configuration, troubleshooting, and management of inventory and asset tracking.
- Knowledge of security best practices and management of risks.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required:
This position does not generally require overnight travel. Some daily travel may be required to other office locations, training, and seminars.
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