Motorcycle Service Specialist

2 weeks ago


National City, California, United States Wise Auto Group Full time
Job Overview

Position: Service Technician

Department: Service

Reporting To: Service Manager

Role Summary

The Service Technician is responsible for the repair, customization, and maintenance of both customer-owned and dealer-owned motorcycles, ensuring high-quality work is completed within the designated time frame.

Key Responsibilities

  • Receive and execute work assignments from the Service Advisor or Manager.
  • Proactively request necessary parts for repairs as soon as requirements are identified.
  • Conduct service, repair, and customization tasks in line with factory specifications.
  • Communicate with the Service Advisor or Manager regarding any additional work needed or delays in project completion to keep customers informed.
  • Ensure that customers' vehicles are returned in a cleaner condition than when received.
  • Complete and file all necessary paperwork upon job completion.
  • Maintain a clean and organized work area and assist colleagues in upholding shop cleanliness.
  • Support the Service Writer with tasks such as writing work orders, engaging with customers, and performing test rides to enhance customer satisfaction.
  • Stay updated with technical qualifications by participating in training programs as directed by the Service Manager.
  • Perform other related duties as assigned.

Supervisory Role

  • None

Qualifications & Requirements

  • Completion of factory-authorized training programs, such as MMI Service School, or equivalent experience.
  • Possession of the necessary tools for the job.
  • Ability to maintain a positive working relationship with all team members.
  • Physical capability to push and load motorcycles.
  • High school diploma or equivalent education.
  • Valid driver's license with a motorcycle endorsement.
  • A genuine passion for the motorcycling lifestyle and community.
  • Strong attention to detail.
  • High energy and enthusiasm for the role.
  • Flexibility to work varied hours, including weekends and holidays.
  • Proficient in meeting deadlines effectively.

Physical Requirements

  • Use of both hands is essential.
  • Frequent bending, stooping, crouching, reaching, handling tools, and lifting up to 50 lbs.
  • Ability to balance and maneuver an 800+ lb motorcycle.

Work Environment

  • Typically loud noise levels in the workplace.
  • Potential exposure to battery acid, gasoline, and chemical cleaning agents commonly found in automotive service environments.
  • Occasional exposure to exhaust fumes and airborne particles.
  • Regular work near moving mechanical components.

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