Service Leader

4 days ago


ValdeReuil, Normandie, United States Chipotle Full time

About the Role

The Service Leader is a key member of our restaurant team, responsible for ensuring a positive customer experience by maintaining high standards of food quality, safety, and service. This role requires a strong focus on delivering exceptional results in a fast-paced environment.

Key Responsibilities

  • Food Quality and Safety
    • Ensure that all food is prepared and served to the highest standards of quality and safety.
    • Monitor and maintain accurate records of food temperatures, handling, and storage.
    • Identify and address any food quality or safety issues promptly.
  • Customer Service
    • Provide exceptional customer service, responding to customer complaints and concerns in a professional and courteous manner.
    • Ensure that all customers receive a positive experience, meeting their needs and exceeding their expectations.
  • Team Leadership
    • Lead and motivate a team of restaurant staff, providing guidance and support to ensure that they are equipped to deliver exceptional results.
    • Develop and implement training programs to enhance the skills and knowledge of team members.
  • Operations and Administration
    • Assist with the management of restaurant operations, including scheduling, inventory, and cash handling.
    • Maintain accurate records and reports, ensuring compliance with company policies and procedures.

Requirements

  • Experience
    • Previous experience in a restaurant or food service environment, preferably in a leadership or management role.
  • Skills
    • Strong leadership and communication skills, with the ability to motivate and inspire a team.
    • Excellent customer service skills, with the ability to respond to customer complaints and concerns in a professional and courteous manner.
    • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Education
    • High school diploma or equivalent required.

About Us

Chipotle Mexican Grill is a fast-casual restaurant chain that is committed to serving high-quality, responsibly sourced food to our customers. We are a people-first company that values diversity, equity, and inclusion, and we are dedicated to creating a positive and supportive work environment for our employees.


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