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Retail Operations Leader

2 months ago

ValdeReuil, Normandie, United States Barnes & Noble Education, Inc. Full time
Introduction

Barnes & Noble Education, Inc. serves as a premier retail partner for numerous colleges and universities across the nation.

We provide a distinctive retail atmosphere that emphasizes the delivery of essential educational materials, tools, and merchandise within a vibrant campus environment.

Our teams engage directly with a diverse customer base, including students, faculty, administration, alumni, and the general public, to offer exceptional customer service while selling or renting books, general merchandise, and a variety of products and services tailored for the academic community.

Overview

Barnes & Noble Education, Inc. is in search of a customer-oriented, sales-focused leader to take on the role of Retail Operations Leader in our bookstore. The Retail Operations Leader will oversee the daily functions of our retail establishment.

Your responsibilities will include fostering and maintaining positive relationships within the campus community, supervising staff and departments, collaborating directly with team members, customers, and faculty, and achieving measurable outcomes for the store and the academic institution.

Essential skills such as driving sales, leadership, customer service, team development, and problem-solving will be utilized daily.

Responsibilities


As a Retail Operations Leader, you will be the driving force behind the store's performance, responsible for all facets of financial results, operations, merchandising, talent acquisition, customer service, and campus engagement.

You will cultivate and sustain positive relationships with the campus community and your corporate partners to establish the most effective and profitable bookstore for the academic community we serve.

Your role will involve direct management of training, directing, and mentoring our team to create customer experiences that foster bookstore loyalty and deliver measurable results.

Our stores offer a wide range of products, from textbooks and trade books to technology, school supplies, apparel, regalia, and food—everything that a college student desires, their parents seek, and our faculty requires.

A Retail Operations Leader must possess comprehensive knowledge across all departments, exemplify outstanding customer service, drive sales, and demonstrate adept problem-solving abilities.


Expectations:
Implement established business strategies and identify opportunities to enhance sales, boost customer satisfaction, and increase store traffic.

Exhibit strong delegation, follow-up, and management skills to uphold exceptional visual merchandising standards, ensure product availability, maintain appropriate inventory levels, and complete projects within a deadline-driven environment.

Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.

Demonstrate the ability to identify innovative solutions, learn independently, embrace change, and act as a change agent.
Analyze sales data, interpret trends, and forecast future sales to manage controllable costs and maintain profitability.

Ensure compliance with quality standards, customer service, and health and safety regulations by providing a safe and clean store environment and implementing loss prevention strategies.


Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations:
Our stores adhere to all applicable federal, state, and local guidelines regarding social distancing and sanitization. Compliance with individual campus requirements may necessitate confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

5+ years of supervisory experience in a retail environment preferred or a graduate of the Best Seller Program.
A Bachelor's degree in Business Administration or a related field is preferred.
Demonstrated leadership experience to guide and develop a team of managers and sales associates.

Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service objectives.

Familiarity with financial and customer service principles.
Basic reading, writing, and accounting skills are required.
Excellent customer service and communication skills are essential.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering diversity in the workplace.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.