Scheduling Coordinator
5 days ago
About Associated Home Care
We are a mission-driven organization dedicated to improving the lives of seniors as they age. Our comprehensive, vetted, and coordinated in-home service network provides high-touch, tech-enabled, compassionate, and well-managed care to seniors and their families.
The Opportunity
We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a key member of our care team, you will be responsible for coordinating client schedules, ensuring caregiver schedules are optimized, and providing exceptional customer service to our clients and their families.
Responsibilities:
- Coordinate client schedules and ensure timely delivery of care services
- Optimize caregiver schedules to meet client needs and ensure high-quality care
- Communicate effectively with clients, their families, case managers, and AHC staff to ensure continuity and coordination of client care services
- Monitor and report changes in client status, including hospitalizations, suspensions, transfers, and other relevant information
- Coach caregivers on client concerns, tardiness, and other issues, and document findings and escalate as necessary
- Participate in recruitment and onboarding activities, including communicating staffing needs
- Provide rotating night and weekend on-call coverage as needed
Qualifications:
- High school diploma or equivalent
- One or more years of scheduling experience preferred
- Strong customer service skills and ability to communicate effectively with diverse populations
- Dependable, organized, flexible, and self-directed with ability to work collaboratively
- Strong technical skills, including Microsoft Office and Teams
Work Environment:
- Office environment
- Travel to other office locations may be required
Benefits:
- 401k
- Medical, Vision & Dental Insurance
- PTO, Sick Time, Floating Holidays
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