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Mechanical Claims Specialist
2 months ago
Job Summary
We are seeking a highly skilled Automotive Claims Adjuster to join our team at American Auto Shield. As a key member of our claims team, you will be responsible for reviewing contract coverage terms and conditions, providing excellent customer service, and adjudicating claims in a cost-effective manner.
Key Responsibilities:
- Answer customer inquiries and provide accurate, courteous, and timely information regarding claim status and other claim inquiries
- Review contract coverage terms and conditions to ensure accurate claims processing
- Adjudicate claims in a cost-effective manner, taking into account all relevant factors and evidence
- Provide excellent customer service to every contract holder, ensuring a positive experience and building trust and loyalty
- Enter claims and estimates information into computer claims systems, ensuring accuracy and completeness
- Document files to include all key activities regarding estimates, repairs, and evaluation summaries, reflecting and revisions
- Ensure claim files are properly documented and claims coding is correct
- Conduct and coordinate loss investigations on all claims, gathering and analyzing evidence to determine cause and extent of damage
- Recommend further action on claims exceeding authority limits, working closely with supervisors and claim management for approval
- May aid in the training and mentoring of new employees, sharing knowledge and expertise to ensure successful onboarding
Requirements:
- Strong understanding of how a vehicle operates mechanically, with knowledge of automotive parts and systems
- Experience in the automotive industry, with a proven track record of success in claims adjusting or related roles
- Basic Microsoft Office 365 experience, with proficiency in computer claims systems and software
- Ability to communicate effectively both verbally and in written format, with excellent customer service skills and ability to manage customer phone calls
- Strong multitasking skills, with ability to prioritize tasks and manage multiple claims simultaneously
- Must be able to pass both a Computer and Typing Skills Assessment, with high-speed internet access (50 MBPS download/6 MBPS upload)
What We Offer:
- Competitive compensation, with opportunities for advancement and career growth
- Short-term incentive program based on quarterly goals, with additional compensation for Spanish bilingual claims representatives
- Strong medical, dental, and vision insurance, including a monthly spending account for wellness
- 100% company match, up to 4% of your pay, and eligibility to join our 401(k) plan after 90 days of employment
- Vacation/PTO, with 13 days accrued in the first 12 months
- ASE Certifications, with a $100 bonus for each active ASE certification held
- California Property & Casualty Adjuster License, with incentive pay offered for this license
- Equipment for a remote working environment, with high levels of autonomy and responsibility
