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Senior Payment Operations Specialist

1 month ago

Lake Mary, Florida, United States Verizon Communications, Inc. Full time
Job Summary

The Payments Analyst plays a crucial role in ensuring the smooth operation of customer payments, payment applications, research, returns, and escheatment. This position is responsible for handling escalations of customer requests related to unapplied and/or misapplied payments. Utilizing various systems and subledgers, the Payments Analyst will work to resolve payment discrepancies and ensure accurate payment processing.

Key Responsibilities
  • Investigate and resolve payment discrepancies and errors
  • Collaborate with internal teams to resolve customer payment issues
  • Utilize system and subledger analysis to identify and resolve payment discrepancies
  • Develop and implement process improvements to enhance payment processing efficiency
Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of payment systems and subledgers