Office Professional

2 weeks ago


Foley, Alabama, United States AltaPointe Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Professional to join our team at AltaPointe Health. As a key member of our outpatient services team, you will be responsible for providing exceptional customer service to our patients and families.

Key Responsibilities
  • Greets all consumers and ensures a positive first impression
  • Cancels and re-schedules appointments as necessary
  • Assists with posting to and collecting on consumer accounts
  • Handles routine requests from clinicians and provides accurate information
  • Keys in no shows daily and directs consumers to the appropriate waiting area
  • Notifies clinicians of consumer arrivals and schedules return appointments
  • Reviews DSR for appointment information and assigns appointment times
  • Protects and maintains the confidentiality of all records and patient information
  • May perform Quality Assurance Process and completes administrative review audits as necessary
  • Assists with patient assistance pharmacy forms and collects co-payments
  • Posts payments to consumer accounts and writes receipts for payments taken
  • Prepares deposits for Finance and Accounting and enters billing for various programs
  • Enters information into Avatar and assists consumers with receiving compensation for travel from Medicaid
  • Completes admissions, discharges, and transfers as needed and coordinates services for consumers in crisis
  • Passes out Daily DSR reports and takes verbal orders to be signed by medical staff
  • May perform relief for other staff members and assists with release of protected health information
  • Monitors dictation and transcription services and files and locates charts for clinicians
  • Seeks supervision and consultation as needed and accepts and employs suggestions for improvement
  • Treats consumers with care, dignity, and compassion and respects their privacy and confidentiality
  • Works in a cooperative manner with other AltaPointe employees and assists consumers and visitors as needed
  • Personal values do not inhibit ability to relate and care for others and is sensitive to consumer needs, expectations, and individual differences
  • Is gentle and calm with consumers, families, and others as appropriate and actively participates in Performance Improvement activities
  • Actively participates in AltaPointe committees as required and completes assigned tasks in a timely manner
  • Follows AltaPointe policies and procedures and attends in-service training and workshops offered by AltaPointe
Requirements
  • High school graduate or equivalent
  • Must be 23 years of age or older
  • Valid Alabama driver's license with a good driving record and proof of current liability insurance

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