Office Professional
2 weeks ago
We are seeking a highly organized and detail-oriented Office Professional to join our team at AltaPointe Health. As a key member of our outpatient services team, you will be responsible for providing exceptional customer service to our patients and families.
Key Responsibilities- Greets all consumers and ensures a positive first impression
- Cancels and re-schedules appointments as necessary
- Assists with posting to and collecting on consumer accounts
- Handles routine requests from clinicians and provides accurate information
- Keys in no shows daily and directs consumers to the appropriate waiting area
- Notifies clinicians of consumer arrivals and schedules return appointments
- Reviews DSR for appointment information and assigns appointment times
- Protects and maintains the confidentiality of all records and patient information
- May perform Quality Assurance Process and completes administrative review audits as necessary
- Assists with patient assistance pharmacy forms and collects co-payments
- Posts payments to consumer accounts and writes receipts for payments taken
- Prepares deposits for Finance and Accounting and enters billing for various programs
- Enters information into Avatar and assists consumers with receiving compensation for travel from Medicaid
- Completes admissions, discharges, and transfers as needed and coordinates services for consumers in crisis
- Passes out Daily DSR reports and takes verbal orders to be signed by medical staff
- May perform relief for other staff members and assists with release of protected health information
- Monitors dictation and transcription services and files and locates charts for clinicians
- Seeks supervision and consultation as needed and accepts and employs suggestions for improvement
- Treats consumers with care, dignity, and compassion and respects their privacy and confidentiality
- Works in a cooperative manner with other AltaPointe employees and assists consumers and visitors as needed
- Personal values do not inhibit ability to relate and care for others and is sensitive to consumer needs, expectations, and individual differences
- Is gentle and calm with consumers, families, and others as appropriate and actively participates in Performance Improvement activities
- Actively participates in AltaPointe committees as required and completes assigned tasks in a timely manner
- Follows AltaPointe policies and procedures and attends in-service training and workshops offered by AltaPointe
- High school graduate or equivalent
- Must be 23 years of age or older
- Valid Alabama driver's license with a good driving record and proof of current liability insurance
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