Accounts Receivable Specialist

2 weeks ago


East Alton, Illinois, United States 1ST MIDAMERICA CREDIT Full time
Job Overview

Position: Financial Collections Clerk

The Financial Collections Clerk plays a vital role in the Financial Recovery Department by addressing member inquiries and facilitating collection procedures. This position is responsible for generating and updating departmental reports regularly.

Key Responsibilities:
  • Clerical Support: Provide administrative assistance to the department, including member interactions via phone and in-person, supporting Financial Recovery team members, managing departmental files, and performing scanning tasks. Responsible for ordering supplies and processing collection-related correspondence. Educate members about advantageous products and services.
  • Report Management: Prepare and maintain reports as directed by management. Serve as a backup for processing Collateral Protection Insurance (CPI) claims when necessary. Ensure various reports and tracking modules are updated and maintained.
  • Data Analysis: Conduct research and analyze historical data related to overdue accounts.
  • Additional Duties: Perform other job-related tasks as assigned.
Performance Metrics:
  1. Ensure prompt communication with members regarding relevant credit union matters.
  2. Maintain accurate and comprehensive records of all collection and recovery activities.
  3. Prepare and manage reports in a timely and precise manner.
  4. Possess a thorough understanding of the credit union's loan standards and adhere to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.
  5. Provide knowledgeable and professional assistance to all members and associates, addressing inquiries efficiently and courteously.
Qualifications:

Experience: 1 to 3 years of relevant experience.

Education: High school diploma or GED.

Interpersonal Skills: This role involves interaction with individuals beyond immediate colleagues, requiring effective communication to provide or obtain information.

Other Skills: Strong oral and written communication abilities. Proficient in Microsoft Office Suite (Outlook, Word, Excel). Competent with 10-key calculators and keyboarding skills. Intermediate mathematical skills are necessary for calculations involving decimals, percentages, and fractions.

Work Environment:

Occasional exposure to dust; local travel may be required.

Disclaimer: Must be able to work and travel to various credit union locations as determined by management. This job description does not encompass all duties and responsibilities associated with the position.



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