Accounts Receivable Specialist
2 weeks ago
Position: Financial Collections Clerk
The Financial Collections Clerk plays a vital role in the Financial Recovery Department by addressing member inquiries and facilitating collection procedures. This position is responsible for generating and updating departmental reports regularly.
Key Responsibilities:- Clerical Support: Provide administrative assistance to the department, including member interactions via phone and in-person, supporting Financial Recovery team members, managing departmental files, and performing scanning tasks. Responsible for ordering supplies and processing collection-related correspondence. Educate members about advantageous products and services.
- Report Management: Prepare and maintain reports as directed by management. Serve as a backup for processing Collateral Protection Insurance (CPI) claims when necessary. Ensure various reports and tracking modules are updated and maintained.
- Data Analysis: Conduct research and analyze historical data related to overdue accounts.
- Additional Duties: Perform other job-related tasks as assigned.
- Ensure prompt communication with members regarding relevant credit union matters.
- Maintain accurate and comprehensive records of all collection and recovery activities.
- Prepare and manage reports in a timely and precise manner.
- Possess a thorough understanding of the credit union's loan standards and adhere to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.
- Provide knowledgeable and professional assistance to all members and associates, addressing inquiries efficiently and courteously.
Experience: 1 to 3 years of relevant experience.
Education: High school diploma or GED.
Interpersonal Skills: This role involves interaction with individuals beyond immediate colleagues, requiring effective communication to provide or obtain information.
Other Skills: Strong oral and written communication abilities. Proficient in Microsoft Office Suite (Outlook, Word, Excel). Competent with 10-key calculators and keyboarding skills. Intermediate mathematical skills are necessary for calculations involving decimals, percentages, and fractions.
Work Environment:Occasional exposure to dust; local travel may be required.
Disclaimer: Must be able to work and travel to various credit union locations as determined by management. This job description does not encompass all duties and responsibilities associated with the position.
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