Technical Expert
4 days ago
NedGraphics is a leading provider of specialized CAD/CAM design software for the textile industry. Our innovative solutions empower designers to create production-ready artwork, improving efficiency, productivity, and accuracy.
We are part of FOG Software Group, a subsidiary of Constellation Software Inc., listed on the Toronto Stock Exchange. Our parent company has completed over 800 acquisitions since inception in 1995 and continues to strengthen its businesses through strategic decisions.
Job DescriptionAs a Technical Expert, you will be responsible for supporting customers in the North America region, providing demonstrations, training, and ensuring successful adoption of our software solutions. Your primary focus will be on fabric analysis and project management for high-end client presentations and trainings within the Design segment.
Location: Mid-town Manhattan, NYC (Hybrid)
Key Responsibilities- Provide technical support to customers via phone, email, or online platforms
- Conduct regular check-ins with customers to ensure their success and retention
- Demonstrate all NedGraphics Software features and capabilities
- Onboard and train new and existing customers on our software solutions
- Perform fabric analysis and project management tasks for high-end client presentations and trainings
- Test and validate new software features and releases
- CAD specialist with expertise in textiles and apparel
- Proficiency in textile design software and/or Adobe Design Suite
- Outgoing and energetic personality
- Comprehensive knowledge of knitting, print design, and woven fabric design
- Fabric analysis skills for knit and weave structures
- Comfortable presenting to small or large groups
- Organized, flexible, and motivated individual
- Project management skills and results-oriented approach
- Fast learner with adaptability to a wide range of software
- Excellent troubleshooting and presentation skills
- Prior experience in textile, apparel, home furnishings, or related industries is a plus
- Strong work ethic and ability to work well with minimal supervision
- Ability to report on deals and pipe, as well as forecast effectively
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