Employee Benefits Coordinator

2 days ago

Troy, Michigan, United States Wilshire Benefits Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Employee Benefits Specialist to join our Client Services Team at Wilshire Benefits Group. As a key member of our team, you will be responsible for processing enrollments and eligibility with insurance carriers, answering employee benefit advocate phone calls, and preparing open enrollment materials.

Key Responsibilities
  • Process additions/changes/deletions of member benefit enrollments with accuracy
  • Verify enrollments have been received with group insurance carriers
  • Create open enrollment materials, including employee guides for clients
  • Process ID card requests and other benefit-related questions
  • Answer employee benefit advocate calls and assist with education and/or claim issues
  • Log all activities into the tracking system with proper documentation
  • Assist Account Managers with new client onboarding and enrollment data audits
  • Ensure excellent, accurate, and effective service delivery is provided to all clients and their employees
  • Understand COBRA eligibility requirements and process COBRA activities with outside 3rd party COBRA administrators, as needed
Requirements
  • Bachelor's degree and/or a minimum of two years of professional experience
  • Experience in employee benefit programs and/or life and health insurance companies is a plus
  • License in Life and Health
  • Employee Navigator knowledge
  • Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Publisher, and Adobe
What We Offer
  • Competitive benefits package including health insurance, dental insurance, vision insurance, 401(k) plan and company match, employee assistance program, employer paid life insurance, employer paid short-term and long-term disability, health savings account, flexible spending account, identity theft services, generous paid time off, paid holidays, summer Friday hours, professional development assistance, tuition reimbursement, referral program, volunteer day at a local charity, employer paid meeting with a financial planner, and bottomless healthy snack basket
Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands, and reach.

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