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Medical Assistant
2 months ago
One Medical is a pioneering healthcare organization that's redefining the primary care experience. Our mission is to deliver exceptional, patient-centered care that's accessible, affordable, and enjoyable.
We're not your average doctor's office. We're a team of passionate healthcare professionals dedicated to transforming the way care is delivered. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, and mental health concerns have been making a positive impact for over 15 years.
As we continue to grow and expand our reach, we're building a diverse, driven, and empathetic team that's committed to cultivating an environment where everyone can thrive.The Opportunity
As a Medical Assistant (or Health Coach) at One Medical, you'll be an integral part of a primary care team that focuses on supporting patients with meeting their preventive, chronic, and acute care needs. Your primary responsibilities will center around establishing trusting, supportive, and collaborative relationships with patients and their families.
You'll be an advocate for patients, with a mastery of human connection and a strong drive for service. You'll have a passion for removing barriers to care, resulting in a truly exceptional in-office patient experience. You'll bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients.
Key Responsibilities:- Capture relevant information about the patient's health and healthcare experience while roaming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
- Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team
- Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
- Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
- Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
- Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families
- At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting required
- Strong written and verbal communication skills
- Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges
- Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously
We're committed to taking care of our team members, both in and out of the office. Here are just a few of the benefits we offer:
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental, and Vision plans
- Free One Medical memberships for yourself, your friends, and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
The base pay for this position is $20.25 per hour based on a full-time schedule.
Protecting Your FutureWe're committed to helping our team members plan for their future. Here are just a few of the benefits we offer:
- 401K match
- Credit towards emergency childcare
- Extra contributions toward maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This is a full-time role (40 hrs/week, Monday - Friday, 8am-5pm) based in High Point, NC at one of our offices presently focused on our Senior Health member population (age 65+).
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
