Guest Services Supervisor

2 weeks ago

Dallas, Texas, United States Warwick Hotel Full time
Position Overview

The Warwick Hotel is in search of a dynamic and detail-oriented individual who is passionate about delivering exceptional guest experiences. Join our dedicated team committed to excellence in hospitality.

ROLE OBJECTIVE

Manage the daily functions of the front office, ensuring that all front desk operations and communications align with hotel standards to maximize guest satisfaction. Serve as the primary liaison for guests and various hotel departments in the absence of the Front Office Director.

KEY RESPONSIBILITIES

  1. Facilitate efficient guest check-in, check-out, and telephone services.
  2. Monitor front desk personnel to ensure adherence to established protocols, including professional public relations techniques and courteous guest interactions.
  3. Oversee the proper handling of guest identification, credit verification, and accurate processing of financial transactions.
  4. Guide and mentor front desk staff and operators, providing training for new hires and ongoing development.
  5. Ensure timely arrival at the workplace, fully equipped with necessary tools and uniforms.
  6. Review expected arrivals, VIP reservations, and special requests to guarantee proper pre-registration and communication with relevant departments.
  7. Check daily room availability and communicate status updates to staff.
  8. Complete all required reports and documentation on a daily basis.
  9. Maintain regular attendance in accordance with established standards, understanding that irregular attendance may lead to disciplinary action.
  10. Adapt to the cyclical nature of the hospitality industry by working flexible schedules as needed.

ADDITIONAL FUNCTIONS

Alongside essential duties, this role may involve performing a variety of supportive tasks, as determined by management, including:

  • Assisting Guest Relations and Receivables as required.
  • Participating in the recruitment, training, and development of staff.
  • Completing any other responsibilities assigned by the Rooms Division Manager.

REQUIRED SKILLS AND QUALIFICATIONS

The ideal candidate should possess the following attributes and be able to demonstrate the ability to perform essential job functions, with or without reasonable accommodation:

  • Proficiency in the primary language(s) used in the workplace.
  • Strong written and verbal communication skills.
  • Comprehensive knowledge of hotel services and facilities.
  • Exceptional customer service skills and leadership qualities.
  • Detail-oriented with excellent organizational capabilities.
  • Basic computational and computer skills.

  • Guest Services Supervisor

    2 weeks ago

    Dallas, Texas, United States HEI Hospitality LLC Full time

    About UsAt HEI Hospitality LLC, we pride ourselves on creating unforgettable experiences for our guests. Our commitment to excellence ensures that every interaction is marked by exceptional service and sophistication.OverviewThe Guest Services Supervisor is responsible for maintaining the highest standards of guest service during arrivals, departures, and...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States The Element Hotel Gaston Full time

    Job OverviewThe Element Hotel Gaston - Your Career AwaitsPosition Summary: The Guest Services Supervisor plays a crucial role in leading the front office team, ensuring that daily operations run smoothly and efficiently.We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program, performance-based bonuses, daily pay options, an...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.This position is also responsible for optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    2 weeks ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.This position is also tasked with optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.This position is also responsible for optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States Dallas Zoo Management Full time

    About the RoleWe are seeking a highly skilled and experienced Park Operations Manager to join our team at the Dallas Zoo Management. As a key member of our Guest Services department, you will be responsible for overseeing the day-to-day operations of our custodial team, ensuring that our guest facilities and amenities are always at their best.Key...

  • Guest Services Supervisor

    2 weeks ago

    Dallas, Texas, United States HEI Hospitality LLC Full time

    Position OverviewSupport the Front Office Manager in overseeing the Front Office functions to ensure guest satisfaction, high-quality service, and adherence to corporate and franchise standards while achieving financial objectives.Ensure that all guest interactions, including arrivals and departures, are handled efficiently and courteously.Key...

  • Guest Services Supervisor

    2 weeks ago

    Dallas, Texas, United States The Element Hotel Gaston Full time

    The Element Hotel Gaston - Elevate Your CareerPosition Overview: As the Front Office Lead, you will be instrumental in guiding and mentoring the front desk team in their daily operations and responsibilities. Benefits We Offer: At The Element Hotel Gaston, we provide a robust benefits package that includes comprehensive Medical, Dental, and Vision coverage,...

  • Guest Services Representative

    1 week ago

    Dallas, Texas, United States Crescent Services Full time

    Become a vital member of our outstanding Front Office team at Crescent Services. We pride ourselves on delivering exceptional guest experiences while ensuring financial success. As a Guest Services Representative, your primary responsibilities will include welcoming and registering guests, processing check-outs, managing payments, and addressing guest...

  • Parking and Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States ABM Industries Full time

    About the RoleWe are seeking a skilled and experienced Valet Operations Lead to join our team at ABM Industries. As a Valet Operations Lead, you will be responsible for providing exceptional guest services, ensuring the smooth operation of our parking facilities, and leading a team of valet attendants.Key ResponsibilitiesGuest Services: Provide professional,...

  • Guest Services Coordinator

    2 weeks ago

    Dallas, Texas, United States R&R Management Services Inc Full time

    Guest Services CoordinatorAre you passionate about delivering exceptional customer service? We are seeking a dedicated Guest Services Coordinator at R&R Management Services Inc. This role is essential in providing a welcoming atmosphere for our guests. Below are the key details of the position:Key Responsibilities:Check-in and allocate accommodations for...

  • Guest Services Manager

    2 weeks ago

    Dallas, Texas, United States The Element Hotel Gaston Full time

    The Element Hotel Gaston - Elevate Your CareerPosition Overview: As the Front Desk Supervisor, you will be instrumental in leading and mentoring the front office team in their daily responsibilities and commitments. Benefits We Offer: At The Element Hotel Gaston, we provide a robust benefits package that includes Medical, Dental, and Vision coverage, a...

  • Guest Services Manager

    2 weeks ago

    Dallas, Texas, United States The Element Hotel Gaston Full time

    The Element Hotel Gaston - Elevate Your Career PathPosition Overview: As the Front Desk Supervisor, you will be instrumental in leading and supporting the front office team in their daily responsibilities and commitments. Benefits We Offer: At The Element Hotel Gaston, we provide a robust benefits package that includes Medical, Dental, and Vision coverage, a...

  • Ambassador of Guest Services

    5 days ago

    Dallas, Texas, United States Parkland Health Full time

    About the RoleParkland Health is seeking a highly skilled and compassionate Guest Services Ambassador to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the health and well-being of our patients and visitors.Key ResponsibilitiesScreen staff, patients, vendors, and visitors at all screening stations to ensure...

  • Airport Guest Service Representative

    5 days ago

    Dallas, Texas, United States Abacus Full time

    Job OverviewAbacus is seeking a highly motivated and customer-focused individual to join our team as a Guest Assistant. As a key member of our airport operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key ResponsibilitiesGreeting and Assisting GuestsWelcoming airport guests...

  • Ambassador of Guest Services

    5 days ago

    Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time

    About the RoleParkland Health and Hospital System (PHHS) is seeking a highly skilled and compassionate Guest Services Ambassador to join our team. As a key member of our organization, you will play a vital role in ensuring a positive experience for our patients, visitors, and staff.Key ResponsibilitiesScreen staff, patients, vendors, and visitors at all...

  • Guest Services Cleaner

    2 weeks ago

    Dallas, Texas, United States HRI Properties Full time

    Housekeeping Attendant Role Overview The Housekeeping Attendant plays a vital role in ensuring the hotel maintains its high standards of cleanliness and guest satisfaction. This position involves various responsibilities aimed at creating a welcoming environment for all guests. Maintain Cleanliness: Uphold cleanliness standards across all public spaces...

  • Guest Services Housekeeping Lead

    2 weeks ago

    Dallas, Texas, United States Omni Hotels Full time

    Location: Omni Hotels At Omni Hotels, we pride ourselves on providing an exceptional experience for our guests, ensuring that every aspect of their stay is meticulously attended to. Our commitment to sustainability and excellence is reflected in our operations, which adhere to the highest standards of environmental responsibility. As a member of our team,...

  • Valet Guest Service Manager

    3 days ago

    Dallas, Texas, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.Key ResponsibilitiesLead and Motivate a...

  • Valet Guest Service Manager

    7 days ago

    Dallas, Texas, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.Key ResponsibilitiesLead and Motivate a...