Guest Services Manager

2 months ago

Dallas, Texas, United States The Element Hotel Gaston Full time
The Element Hotel Gaston - Elevate Your Career Path

Position Overview: As the Front Desk Supervisor, you will be instrumental in leading and supporting the front office team in their daily responsibilities and commitments.

Benefits We Offer: At The Element Hotel Gaston, we provide a robust benefits package that includes Medical, Dental, and Vision coverage, a generous Paid Time Off (PTO) program, performance-based bonus opportunities, daily pay options, an Employee Referral program, and a chance to thrive in an environment that recognizes and rewards outstanding contributors with pathways for career advancement within the organization.

Founded with a commitment to excellence, we have grown into a prominent entity in the hospitality sector, managing and investing in various hotel brands, including boutique accommodations. Our organization fosters a close-knit culture that prioritizes building relationships with our team members, partners, and the communities we serve.

Key Responsibilities:
  • Delivering exceptional customer service consistently
  • Maintaining a professional, inviting, and courteous demeanor at all times
  • Accurately managing guest inquiries and hotel bookings
  • Promptly addressing guest concerns and complaints with urgency
  • Responding to guest inquiries via phone or in-person regarding reservations and hotel information
  • Overseeing daily operations to ensure compliance with standard procedures by all team members while providing friendly and attentive service
  • Supervising and directing front desk workflows and processes, resolving issues, and coaching team members for seamless operations
  • Quickly addressing customer issues and inquiries to maintain high satisfaction levels
  • Assigning rooms to guests based on preferences and special requests
  • Building strong partnerships and coordinating with other departments such as housekeeping and maintenance
  • Ensuring professional handling of phone calls, wake-up calls, and guest messages
  • Managing group arrivals and specific market segment groups, pre-registering guests, and ensuring accurate payments
  • Overseeing front desk cash transactions and personal banking responsibilities
  • Engaging in developing yield management strategies, marketing initiatives, and pricing
  • Keeping the front desk log updated and addressing any outstanding matters
  • Following check-in and security protocols to ensure guest safety and reporting any suspicious activities
  • Assisting other departments in serving guests, particularly during busy periods
  • Taking charge in the absence of the Front Office Manager or Assistant General Manager
  • Creating front desk schedules
  • Contributing to budget and forecast reporting
  • Ensuring accurate implementation of time and attendance policies and payroll
Commitment to Equal Employment Opportunities:

We are dedicated to fostering diversity and inclusivity in our workplace as an equal opportunity employer. Discrimination or harassment based on race, color, gender, religion, orientation, or any other protected category by law is strictly prohibited.

This overview summarizes primary duties and qualifications and may not encompass all responsibilities or qualifications currently or in the future. Reasonable adjustments can be made to accommodate individuals with disabilities in performing essential duties.

A thorough background screening will be conducted as part of the pre-employment process.

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