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Clinical Service Representative

2 months ago

Snellville, Georgia, United States Piedmont Urgent Care by Wellstreet Full time
Job Summary

Piedmont Urgent Care by WellStreet is seeking a skilled Clinical Service Representative to join our team. As a key member of our clinical staff, you will work closely with physicians, midlevel practitioners, and office staff to provide exceptional patient care management and administrative support in our fast-paced, high-energy clinical office environment.

Key Responsibilities:

  • Prepare patients for and assist with examination and/or treatment
  • Perform triage and obtain vital signs
  • Document patient history in Electronic Medical Record (EMR)
  • Collect and maintain patient and business documents while maintaining confidentiality
  • Collect routine laboratory specimens, including phlebotomy, urinalysis, and/or oral swabs
  • Administer medications and non-intravenous injections
  • Start an IV, place a catheter, and perform splinting when needed/directed
  • Perform various clinical, aseptic, and/or basic laboratory procedures
  • Document medical interventions in EMR
  • Train and assist with Occupational Medicine service line
  • Understand and enforce standard healthcare regulatory requirements
  • Responsible for quality assurance program for CLIA waived laboratory and patient result trackers
  • Ensure HIPAA and OSHA compliance
  • Perform office procedures and general administrative duties
  • Required to travel to various locations as needed

Requirements:

  • Successful completion of a MA or EMT program from an accredited institution
  • One year of relevant healthcare experience; preferably urgent care or emergency department
  • Willing to train new graduates
  • Proficient in venipuncture and injections
  • Knowledge of clinical procedures, medical anatomy, and physiology

Physical Requirements:

  • Required to work 12-hour shifts, weekends, and holidays
  • Required to sit, walk, reach with hands and arms throughout workday
  • Finger dexterity and hand coordination required
  • Occasionally required to lift moderate weight
  • Specific vision abilities required, including close vision, distance vision, and ability to adjust or focus