Customer Service Representative
4 weeks ago
As a Customer Service Representative at Premier Rental Purchase of Snellville, you will be responsible for ensuring the timely delivery, relocation, and service calls of rented merchandise. You will also be responsible for collecting monies from delivery of merchandise and from collection home visits, while maintaining a high level of customer satisfaction.
Key Responsibilities:
Assist in the maintenance of company Standards of Operation
Maintain accounts on the assigned route to non-renewed percentages that are at or below the company's weekly close/open standard
Responsible for delivery, retrieval, relocation, and service calls on rented merchandise
Collects monies from delivery of merchandise and from collection home visits
Provides security of monies while in the field
Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair
Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered
Answers the phone by the third ring in a pleasant and professional manner
Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock
Carefully check rental (lease) returns and promptly refurbish to 'like new' condition
Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner
Handles customer service issues in a professional and timely manner
Maintains the assigned vehicle in proper working condition and appearance
Maintains proper care and security of inventory during transport
Requirements:
High school diploma, GED, or equivalent work experience
Must have a valid driver's license and maintain driving record in compliance with company standards
Must be able to lift and carry loads up to seventy-five (75) pounds
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