Customer Service Representative

4 weeks ago


Snellville, Georgia, United States Premier Rental Purchase of Snellville Full time
Job Summary:

As a Customer Service Representative at Premier Rental Purchase of Snellville, you will be responsible for ensuring the timely delivery, relocation, and service calls of rented merchandise. You will also be responsible for collecting monies from delivery of merchandise and from collection home visits, while maintaining a high level of customer satisfaction.

Key Responsibilities:

Assist in the maintenance of company Standards of Operation

Maintain accounts on the assigned route to non-renewed percentages that are at or below the company's weekly close/open standard

Responsible for delivery, retrieval, relocation, and service calls on rented merchandise

Collects monies from delivery of merchandise and from collection home visits

Provides security of monies while in the field

Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair

Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered

Answers the phone by the third ring in a pleasant and professional manner

Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock

Carefully check rental (lease) returns and promptly refurbish to 'like new' condition

Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner

Handles customer service issues in a professional and timely manner

Maintains the assigned vehicle in proper working condition and appearance

Maintains proper care and security of inventory during transport

Requirements:

High school diploma, GED, or equivalent work experience

Must have a valid driver's license and maintain driving record in compliance with company standards

Must be able to lift and carry loads up to seventy-five (75) pounds

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