Customer Service Representative

4 weeks ago


Snellville, Georgia, United States JOANN Stores Full time
Job Summary

At JOANN Stores, we're seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and contributing to the overall success of our store.

Key Responsibilities:
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Utilize advanced product knowledge to make recommendations and drive sales, while maintaining a high level of product knowledge and staying up-to-date on new products and promotions.
  • Contribute to the overall sales and environment of the store through positive interactions with customers and other team members.
  • Assist with visual merchandising, including creating visually appealing displays and maintaining a high level of store appearance.
  • Work collaboratively with other team members to achieve sales goals and maintain a positive and productive work environment.

Requirements:
  • High school diploma or equivalent required; 1-3 years of experience in a customer-centric environment preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Ability to lift up to 49 pounds, and push/pull merchandise with appropriate equipment.
  • Availability to work a variety of shifts, including days, evenings, weekends, and holidays.

What We Offer:
  • Competitive hourly rate and opportunities for advancement.
  • Medical, dental, and vision benefit plans, as well as company-paid life insurance and short-term disability.
  • Paid time off and sick time, as well as tuition reimbursement and team member discount.

Equal Employment Opportunity:
JOANN Stores is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.

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