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Customer Service Representative

2 months ago

Huntsville, Alabama, United States Domino's Franchise Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive and professional work environment.

Key Responsibilities:
  • Manage incoming calls and respond to customer inquiries in a timely and professional manner
  • Assist in preparing food orders and ensuring accuracy and quality
  • Perform daily and weekly cleaning tasks to maintain a clean and safe work environment
  • Identify and assess customer needs, handle customer complaints, and provide appropriate solutions
  • Follow procedures, guidelines, and policies to ensure excellent service standards
Requirements:
  • Excellent organizational skills and ability to multitask
  • Excellent communication and presentation skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Customer service experience preferred
Benefits:
  • Competitive hourly rate
  • Flexible scheduling and opportunities for overtime
  • Discounts on menu items and opportunities for career growth and advancement

Physical Requirements: This role requires standing for long periods, walking, and lifting up to 50 pounds. Delivery personnel must be able to travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.