Senior Healthcare Operations Manager
4 days ago
Estimated salary: $120,000 per year. The Detroit Medical Center (DMC) is seeking a skilled Senior Healthcare Operations Manager to oversee and manage various aspects of our healthcare operations.
Job Overview
The successful candidate will be responsible for planning, implementing, and evaluating processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units or services. This individual will also ensure that regulatory requirements and standards are communicated, implemented, and monitored.
Key Responsibilities
- Plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes
- Ensure regulatory requirements and standards are communicated, implemented, and monitored
- Collaborate with other members of the healthcare team to plan, implement, and evaluate activities related to department, hospital, and DMC objectives
- Model customer service excellence
- Identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives
- Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary
- Develop, monitor, and revise processes
- May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow
- Initiate or recommend personnel actions such as hires, fires, and disciplines for assigned area(s)
- Complete performance appraisals
- Develop and assess performance of daily, monthly, and/or yearly goals and measures for assigned area(s)
Requirements and Qualifications
- Bachelors in Nursing (BSN) required, Master's degree preferred
- Licensed to practice as a Registered Nurse (RN) in the state of Michigan
- Three years of progressive nursing experience
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
Benefits
The DMC offers a competitive salary range, medical benefits, dental benefits, vision benefits, employee assistance programs, life insurance, discount program, and more. We are an equal opportunity employer committed to diversity and inclusion.
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