Senior Operations Manager

7 days ago


Fort Atkinson, Iowa, United States Lifeway Mobility Holdings LLC Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Lifeway Mobility Holdings LLC. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our organization, ensuring seamless execution of our business strategies, and driving continuous improvement.

Key Responsibilities
  • Leadership and Team Management: Supervise and mentor local and regional field technicians and customer service representatives, fostering a culture of excellence and continuous improvement.
  • Operational Excellence: Develop and implement processes and systems to improve department performance, track key performance indicators, and ensure compliance with industry regulations and company policies.
  • Customer Service and Support: Collaborate with the Install and Service Coordinator to coordinate work schedules, assignments, and priorities, ensuring timely and efficient service delivery to our customers.
  • Order Processing and Inventory Management: Utilize ViaNovo tools and dashboards to manage inventory, track costs, and ensure timely receipt of equipment and materials.
  • Billing and Cash Collection: Manage accounts receivable, track and collect payments, and maintain accurate records.
  • Operations and Compliance: Secure required permits, update pricing from vendors, manage fleet repairs, and maintain compliance with applicable laws and regulations.
Requirements
  • Education and Experience: Bachelor's degree in Business Administration, Operations Management, or related field, with a minimum of 5 years of experience in a senior leadership role, preferably in the healthcare or mobility industry.
  • Skills and Qualifications: Proven track record of leadership, customer service, and operational excellence, with strong interpersonal and communication skills, and proficiency in Microsoft Office and other relevant software.
Benefits

We offer a comprehensive benefits package, including medical, dental, vision, 401(k), employer-paid life and LTD insurance, and voluntary benefits. Our Academy provides virtual and in-person training, ongoing support, and opportunities for growth and development. Enjoy 7 paid holidays and three weeks of PTO, and join a team that values employee well-being and success.


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