Pension Administrator Liaison
3 weeks ago
The Southwest Service Administrators Inc is seeking a highly skilled Pension Administrator Liaison to join our team. As a key member of our operations, you will play a vital role in delivering exceptional customer service to our members.
Key Responsibilities:- Provide high-quality support to Fund members by addressing their inquiries regarding benefits or claim status.
- Resolve complex issues efficiently and effectively.
- Serve as the primary contact for clients on delivery of services.
- Assist with resolving plan provision questions and issues.
- Raise concerns as necessary to Team Supervisor or Department Manager.
- Stay up-to-date with professional excellence tools and concepts to ensure efficient and quality output/service delivery.
- Excellent communication skills with ability to speak, read, and write in both English and Spanish highly preferred.
- Minimum 40 WPM and 3,000 KPH proficiency.
- Ability to maintain current knowledge of all plan's eligibility & enrollment rules to provide accurate information to plan participants and providers.
- Professional approach with a client-focused attitude towards colleagues and assignments.
- Strong oral and written communication skills with exceptional attention to detail.
- Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
- Strong dedication to follow-through on all tasks and assignments.
- Ability to sit for long periods of time operating a computer keyboard.
- Comprehensive medical, dental, and vision coverage.
- Short-term disability coverage.
- Full coverage benefits for a low weekly premium.
- Company-paid supplemental dental coverage.
- Company-paid long-term disability & Life/AD&D coverage.
- 401K Plan including company match up to 5%.
- Company-paid additional pension plan entirely funded by the company.
- Exceptional time off package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options.
- Annual, automatic pay increases.
$18.25 - $23.75 hourly
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