Junior Audiovisual Support Specialist

3 days ago


New York, New York, United States NYC Health Hospitals Full time
Job Summary

We are seeking a highly skilled Audiovisual Support Specialist to join our team at NYC Health + Hospitals. As a key member of our technical support team, you will be responsible for providing expert technical support and maintenance for our audiovisual systems, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Provide technical support and maintenance for audiovisual systems, including troubleshooting and resolving issues related to audio/video systems, desktops, and other EITS service delivery matters.
  • Manage and coordinate audio conferencing, videoconferencing, presentation, and conference room setup and coordination.
  • Maintain and configure all AV equipment and App Space applications.
  • Assist with AV projects to support AV events among both campuses.
  • Work with vendors and other EITS teams to integrate and manage conference space technology.
  • Perform system analysis of workstations systems to research and remediate issues.
  • Minimize client service interruptions through early identification and resolution of problems.
  • Collaborate with vendors and other service lines within the corporation to escalate issues as needed.
Requirements
  • Baccalaureate degree in a relevant field from an accredited college or university.
  • Two years of experience in business, government, hospital, educational, or non-profit organization in analysis, development, and implementation of systems and subsystems.
  • Familiarity with EDP applications and data processing programs.
  • Knowledge of Active Directory, DNS, and TCP/IP protocols.
  • Technical understanding of Crestron Control Systems, integrated Conference Room Spaces, Cisco WebEx Codec integration, and software applications.
  • Ability to work with multiple troubleshooting tasks simultaneously while maintaining quality results.
Preferred Skills
  • Knowledge of EITS AV Systems Hardwires.
  • Experience with Active Directory and Group Policy.
  • Understanding of EPO (McAfee) Endpoint Protection.
  • Knowledge of System Center Configuration Manager (SCCM).
  • Understanding of LRS VPSX Enterprise and LRS Output and Print Management.
Benefits

NYC Health and Hospitals offers a competitive benefits package, including comprehensive health benefits, retirement savings and pension plans, loan forgiveness programs, paid holidays and vacation, college tuition discounts, and professional development opportunities.



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