Customer Service Coordinator

5 days ago


Portland Oregon, United States Sunset Heating, Cooling, & Plumbing Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Sunset Heating, Cooling, & Plumbing. As a key member of our operations team, you will be responsible for coordinating the transportation movements of our technicians, ensuring that they are dispatched to the right locations at the right time.

Key Responsibilities
  • Coordinate the transportation movements of our technicians to ensure efficient and effective service delivery.
  • Manage and maintain accurate records of technician schedules, routes, and assignments.
  • Communicate with customers and technicians to resolve any issues or concerns related to service delivery.
  • Anticipate and resolve any logistical challenges that may arise during service delivery.
  • Collaborate with our sales team to ensure seamless communication and coordination of service requests.
Requirements
  • 1-2 years of experience in a customer service or operations role.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
About Us

Sunset Heating, Cooling, & Plumbing is a leading provider of heating, cooling, and plumbing services in the region. We are committed to delivering exceptional customer service and building long-term relationships with our customers. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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