Guest Experience Host

6 days ago


Atlanta, Georgia, United States Hawkers Asian Street Fare Full time
About the Role

Hawkers Asian Street Fare is seeking a highly motivated and friendly Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities
  • Welcome and connect with guests, making them feel comfortable and confident that you are there to personally take care of them.
  • Estimate wait time for guests to be seated using our seating software.
  • Text guests with the seating software or call out the name and number of the party when their table becomes available.
  • Accommodate special seating requests for guests whenever possible, involving a manager for special requests.
  • Seat guests based on their preference, balancing customer flow through each server section.
  • Provide guests with a menu, and their server's name, and introduce the specialty drinks/dessert menu.
  • Inspect the table for proper presentation and completeness.
  • Relay messages to servers and server assistants as needed.
  • Thank guests as they leave and invite them to return.
  • Perform side work at the start, during, and end of each shift, as required by service station assignment.
  • Maintain clean and organized service areas, guest areas, and Host stand.
  • Interact with guests while they are waiting for a table and being seated and while walking them to their table.
  • Bring menus, napkins, boosters, chairs, etc. to the table while seating guests.
  • Answer the telephone in a prompt and courteous manner.
  • Take 'To-Go' orders if necessary, or as directed by Leadership.
  • Operate the POS.
  • Make a conscious effort to foresee any special items a guest may require; assist with accommodation of special guest needs.
Requirements
  • Must be at least 18 years of age.
  • Must be able to frequently stand, walk, bend, squat, and reach above shoulder level.
  • Must be able to lift/carry up to 20 lbs.


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