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Host Team Member

2 months ago

Atlanta, Georgia, United States Atlanta Botanical Garden Full time
Job Summary

We are seeking a highly skilled and enthusiastic Host Team Member to join our team at the Atlanta Botanical Garden. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.

Key Responsibilities
  • Guest Relations
    • Display a refined and approachable demeanor to each guest
    • Welcome guests, open doors, and seat tables as per our steps of service
    • Communicate guest's arrival and any reservation notes to the intended server, chefs, and management
    • Taking reservations, answering phones, and communicating messages to the proper recipients in a timely fashion
    • Answering phones and following all phone etiquette procedures with concise and knowledgeable answers
    • Assisting in edits during service to the restaurant's reservation sheet and working closely with the management staff to guarantee precise guest accommodation
    • Thanking each guest for dining with us and inviting them back
  • Restaurant Operations
    • Assist in maintaining a perfectly set dining room at all times. This would include but not limited to sweeping, cleaning floor mats, lighting candles, clearing and resetting tables
    • Communicating upkeep needed for the restrooms
    • Checking & tracking coats, umbrellas, hats, strollers and any other apparel checked by guests
    • Full knowledge of with phone system functions
    • Assisting with directions to the restaurant or the Atlanta Botanical Garden and its exhibits
    • Checking and collecting menus from service areas and reviewing for cleanliness
    • Maintaining a proper flow of guests to each server section
    • Assist with upholding the Steps of Service for the entire Host Team
  • Requirements
    • One year experience as host
    • One year experience using Open Table preferred
    • Excellent oral communication skills required
    • Positive interpersonal skills required
    • Basic understanding of allergy and dietary needs and descriptions
    • Regular washing of hands
    Physical Requirements
    • Frequent walking with some standing at times
    • Will walk for long periods of time, possibly extended distances
    • Frequently lifts/carries up to 25 lbs.
    Working Conditions
    • May be indoor or outdoor setting depending on outlet
    • Varied weather conditions are expected
    • Varying schedule to include evenings, holidays and extended hours as business dictates