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Guest Experience Ambassador

2 months ago

Atlanta, Georgia, United States Toca Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Associate at TOCA Soccer Training Facility. As a key member of our team, you will play a vital role in ensuring exceptional guest satisfaction and a smooth operational flow within our facility.

Key Responsibilities
  • Guest Experience Excellence: Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist Guests: Assist guests with inquiries and provide information about our programs and services.
  • Foster a Positive Environment: Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Operational Excellence: Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
  • Problem Solving: Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
Requirements
  • High School Diploma or Equivalent: High school diploma or equivalent.
  • Customer Service Experience: Previous customer service, hospitality, or guest relations experience.
  • Excellent Interpersonal Skills: Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Problem-Solving Skills: Problem-solving skills and the ability to remain calm under pressure.
  • Basic Computer Skills: Proficiency in basic computer applications (Google Suite, scheduling software, etc.).
What We Offer
  • Gain Valuable Experience: Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive Team Culture: Positive and supportive team culture that values continuous improvement and excellence.