Retail Operations Manager
1 week ago
Company Overview: Family Farm and Home is a family-owned and operated business dedicated to serving our communities with a diverse range of products. Our retail locations provide customers with essential items across various departments including tools, automotive, clothing, and agricultural supplies.
Position Summary: The Retail Operations Manager plays a crucial role in embodying the company’s values and culture. This position requires strong leadership capabilities to inspire and guide team members effectively. The manager will gain insights into merchandising, loss prevention, and the operational dynamics of the store.
Key Responsibilities:
- Uphold the mission and family values of Family Farm and Home.
- Foster a sales-driven environment with a strong emphasis on customer satisfaction.
- Oversee team performance through hiring, coaching, and evaluating staff.
- Maintain a positive work atmosphere and uphold professionalism within the store.
- Ensure operational excellence by scheduling and assigning tasks to team members.
- Communicate effectively with corporate office and provide feedback on store performance.
- Manage profit and loss for the store, ensuring financial targets are met.
- Build relationships with customers to understand their needs and enhance service delivery.
- Support local community initiatives in alignment with company values.
- Ensure merchandise availability and manage inventory effectively.
- Protect company assets and maintain compliance with safety regulations.
- Analyze sales data to inform marketing strategies and operational improvements.
- Engage in continuous professional development to enhance knowledge and skills.
Qualifications: The ideal candidate will possess exceptional leadership and problem-solving skills, with the ability to work independently. Strong communication skills are essential for interacting with customers and team members. A solid understanding of customer service principles and a team-oriented mindset are crucial. Candidates should be detail-oriented, capable of multitasking in a fast-paced environment, and able to lift up to 50 lbs. Flexibility in scheduling, including availability on weekends and holidays, is required.
At Family Farm and Home, we are committed to building a team that provides outstanding service and products to our customers, ensuring their lifestyle needs are met.
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