Retail Sales Associate
2 weeks ago
The Retail Sales Associate warmly welcomes and engages customers upon their arrival and departure. This position is essential in assisting patrons and encouraging them to purchase merchandise, craft beverages, and spirits in a retail setting. A genuine passion for customer interaction is vital for success in this role.
Key Responsibilities
- Uphold and embody the company’s Mission, Vision, and Values.
- Assist customers with retail product inquiries and purchases.
- Support guests with reservations and special requests.
- Enhance customer confidence by providing thoughtful suggestions and insights.
- Utilize effective communication methods and technology.
- Possess in-depth knowledge of our beverages and accurately convey their characteristics in terms of flavor, style, and category.
- Stay informed about upcoming events and promotions.
- Maintain cleanliness and organization throughout the retail space.
- Verify customer identification for age compliance as per legal standards.
- Organize and manage all retail inventory.
- Oversee the takeout operation, ensuring accuracy in orders.
- Deliver curbside orders to guests' vehicles or assist with in-store pickups.
- Provide food and drink recommendations and address any inquiries regarding menu items.
- Perform additional duties as assigned.
Qualifications
- Exceptional interpersonal skills.
- Proactive problem-solving and innovative thinking.
- Able to manage multiple tasks while maintaining a positive demeanor.
- A strong desire to engage with customers and foster a hospitality-driven environment.
- A commitment to being part of a high-performing team.
- Effective communication skills and the ability to collaborate with colleagues.
- A sense of urgency and the ability to remain positive in challenging situations.
- Availability to work various shifts, including days, nights, weekends, and holidays.
Physical Requirements
- Ability to stand for extended periods, up to ten (10) hours.
- Capability to reach, bend, stoop, and frequently lift up to fifty (50) pounds.
Desired Experience
- Previous experience in a retail environment is preferred but not mandatory.
- Basic math skills and proficiency in handling cash and operating a cash register.
- ServeSafe certification is a plus, or the willingness to obtain certification within 90 days of employment.
Reporting Structure
This position reports directly to the General Manager.
Company Mission
At New Holland Brewing Company, our mission is to enhance the quality of people's lives through exceptional experiences.
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